Using a Z-Address for Account Recovery

Unlike other services, we don't require an email address from our users for purposes of communication and password reset. If you prefer, you may provide us with a Zcash shielded payment address instead.

If you need to use your Zcash shielded address for account recovery, you can then go to our password reset page and you will be prompted to use your wallet to send an encrypted memo to our recovery address along with a trivial amount of ZEC. Upon receipt of this transaction, this ZEC will be returned to you, minus miner fees, with an encrypted memo containing a one-time-use URL you can use to reset your password.

About Zcash Incoming Viewing Keys

Unlike other services, we don't require an email address from our users for purposes of communication and password reset (though we can use email for that purpose if you provide us with an address.) Instead, since we require a Zcash incoming viewing key in order to be able to route payments to you anyway, we prefer to use your control of the associated Zcash wallet for things like approving password reset requests.